Refund policy
We want you to love your Mr. Brushable™ paint. If something isn’t right, here’s how we’ll make it right.
Returns (30 Days)
You can return unopened, unused items within 30 days of delivery for a refund. Items must be in their original condition and packaging.
To start a return, email mrbrushable@gmail.com with your order number. We’ll reply with return instructions. Items sent back without asking first may not be accepted.
Return shipping is paid by the customer unless the return is because of our mistake (see below). Original shipping charges are not refunded.
Items We Can’t Accept Back
- Opened or used paint
- Custom color-match orders, since they are mixed just for you (unless they arrive damaged, leaking or wrong, see below)
- Gift cards
Damaged, Leaking, Wrong or Lost Orders
If your order arrives damaged or leaking, you received the wrong item, or tracking shows delivered but you didn’t get it, email us within 30 days of delivery with your order number (and a photo if damaged or wrong). We’ll send a free replacement or give you a full refund, including shipping. You won’t need to pay to send anything back.
Exchanges
Want a different color or size? Email us within 30 days of delivery. Unopened items can be exchanged. We’ll help you get the right one.
Local Pickup Orders
Orders picked up in Raleigh, NC follow the same rules. Contact us to arrange a drop-off return.
Refunds
Once we receive and check your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card company may take a few more days to post it.
Questions?
Mr. Brushable LLC
Raleigh, North Carolina
Email: mrbrushable@gmail.com
Phone: (980) 565-1803
Please include your order number when contacting us about an order.